How we work
From first conversation to a system your team relies on
Six steps, agreed with you at the start, so you always know what happens next and what we need from you.
The six steps
What we do, and what you provide
1. Needs assessment
We listen as you explain your vision, map your process and agree the feature list, timelines and service levels. You provide: the people who know the process, and your current forms and reports.
2. Prototype
We lay out the screens and flows as clickable wireframes and agree the technology. You provide: feedback on the wireframes and sign-off on the feature list.
3. Preview
You get a working demo early, with regular reviews and unlimited revisions until it is right. You provide: testing time from your team and clear feedback.
4. Launch
We set up hosting and domains, move your data and go live with you. You provide: final data, access to accounts, and a go-live date.
5. Training
We train the people who use the system and the people who manage it. You provide: the staff to be trained, on site or online.
6. Ongoing support
Health checks on speed, security and functions, updates, and new features as you grow, with 24/7 support for live systems. You provide: requests and feedback as your business changes.
FAQ
Questions about working with us
How long does a project take?
Ready-to-deploy systems are set up, loaded with your data and your team trained; how long that takes depends on your branches and data. Custom systems are planned in stages, with a timeline agreed in the needs assessment.
Do we own the system?
Ownership, licensing and hosting are agreed in writing before development starts.
What if we need changes later?
Support includes updates and new features as your business changes. Larger changes are planned and quoted like any project.
Do you sign a service level agreement?
Yes. Timelines, support hours and response times are agreed in the needs assessment.
See it working in your business
Book a 30-minute guided demo. No obligation.